Every effort will be made to keep all appointments.  In the event that it is unsafe to travel due to inclement weather or injury, visits may be delayed or postponed until it is safe to do so.  Service schedule may be altered due to circumstances and charges will be adjusted accordingly.  Client will be notified of such conditions when they occur, and your chosen emergency contact will be notified so that your pets can be checked as soon as possible. 

At the time of the initial interview when you hire us as your pet sitter or dog walker, we will collect two sets of keys.  If keys are not available at the time of the complimentary meeting, a $10 trip fee will apply for key pick up at a later date.

  •  We keep your keys secure.  When not in use,

      keys are kept safe in a lock box in our office.

      No personal information (name/address) is

      ever notated on your key.

  •  Keys are typically held for future pet sitting.

      The benefit to you is that we will be able to

      provide services should an unexpected need

      arise.  If you prefer, we can return them               after service/vacation sitting is complete ($10       trip fee applies).

       •  Keys are not left on last visit in case you

           experience an unexpected delay in returning

           home. This way, we will able to continue care for

           your pets until you return.

Key Hold Program

Policies

  •  A pet sitting contract signed by client is required before first pet

      sitting service is performed.


  •  We are a pre-paid service.  Payment is due on the first day of

      service for all pet sitting bookings.  Ongoing pre-scheduled dog

      walking will be due the first day of the week.


  •  A 50% non-refundable deposit required 2 weeks in advance for

      holiday bookings.  Balance due on first day of service.  

      Holidays: Add $10 per Overnight Stay and $5 per Stop-By Visit.    

      •  Holidays are: Christmas Eve & Day, New Year’s Eve and Day,

          Easter, Memorial Day, July 4th, Labor Day, Thanksgiving Day.

      •  Mid-day dog walking discounts do not apply on holidays.


  •  Information regarding your pet’s veterinarian will be collected

      during the initial interview. Should veterinary care be deemed

      necessary, every attempt will be made to contact client prior to

      taking pet to the vet.  When not feasible due to the nature of the

      illness/injury, pet will be taken to the vet for care and vet bills             are the responsibility of the client.  Expenses, including pet sitter         trip fee and time, will be reimbursed by client upon their return.  

       •  If it is an emergency and the client’s regular veterinarian is not

          available, pet will be taken to the nearest available emergency

          care facility.​

Emergency/Inclement Weather 

(icy roads, heavy snow, tornado/extreme weather, extreme illness or accident, death of family member)